Frequently Asked Questions

Yes. When booking online, you’ll create a secure profile that allows you to manage appointments, complete intake forms, and access virtual sessions. 

Please provide at least 48 hours’ notice for cancellations or rescheduling. This allows us to offer the time to someone else. Late cancellations or missed sessions will incur a fee.

Yes. You are welcome to select a therapist based on your preferences, areas of specialization, or any prior consultations you’ve had.

You’ll be asked to complete and initial intake and consent form to provide basic contact and health information, and what help you are looking for. A link for you to complete this will be sent to your email address provided when you complete an initial booking.

Yes. Most therapists offer virtual sessions, which can be booked and accessed through our secure online platform.

We accept credit cards as the primary and preferred method of payment. If you require an alternative form of providing payment, please speak with your therapist in the initial appointment.

A Mindful Change is committed to increasing access to therapy. A portion of each clinician’s caseload is reserved for sliding scale services to support clients who require financial flexibility. Our team is happy to discuss fees with you and explore a session format and payment arrangement that aligns with your needs.

Payment is due at the time of your session. If you are using insurance, reimbursement is handled directly between you and your provider. A Mindful Change does not bill insurance providers directly. 

Yes. If needed, we can discuss flexible payment arrangements to help make therapy more accessible.

Yes, your sessions are private. However, clinicians are required to break confidentiality in certain circumstances, such as if there is a risk of serious harm to themselves or others, suspected child or elder abuse, or as ordered by a court. The Intake Form details the limits of confidentiality, and your clinician will review it during your initial appointment.

Not without your consent. Therapists may share information with family members only if you provide written permission or in situations required by law.

Your records are securely stored and only accessed by your dedicated therapist or authorized staff. Electronic records are protected with secure systems, and paper records are kept in locked files, adhering to PHIPPA legislation.

If you use insurance, your therapist may need to provide basic information, such as dates and costs of service, to process claims. Any additional details are not shared without your direct consent.

Yes. You can discuss boundaries and specific limits to confidentiality with your therapist. They will do their best to respect your preferences within legal and ethical limits.

Yes. While not required, you are welcome to have a referral from a physician, psychologist, or other health professional if it is helpful for insurance or personal preference.

No. Your therapist will work with you to determine the best approach based on your individual needs, regardless of who referred you.

Absolutely. You have the right to choose the therapist who feels like the best fit for you, whether you were referred or self-referred.

Yes! If you or your therapist feel that the match isn’t the right fit, your therapist can help connect you with another clinician, either within our practice or elsewhere in the community, to ensure you receive the support that best meets your needs.